The focus of why we exist is to improve people's lives. Whether it's the patients that are using the medical devices, our clients, or the team members that work at RQM+. That's the foundation upon which we built our company.
For me, leadership is rooted in the ability to serve the people who are part of the organization, and ensure they are always given the support they need. That has always been a recipe for success in the services business.
To address a global challenge like COVID-19, we have undertaken a worldwide effort to develop a well-tolerated and effective vaccine as quickly as science and cutting-edge technology will allow.
L'impact perturbateur du Covid-19 sur l'approvisionnement en médicaments et en dispositifs médicaux a mis sous pression de nombreuses équipes chargées de la réglementation et de la conformité. Même avant la pandémie, l'industrie des sciences de la vie subissait déjà d'importants changements réglementaires, et doit maintenant rapidement relever de nouveaux défis et priorités.
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Given overdemand for notified bodies in the regulatory arena, an early start can make the difference between a product market freeze and full [MDR] compliance for market access.
Without reliable testing, treatment approaches can vary from center to center, inhibiting development of an evidence-based, industry-wide, accepted standard of care. Only time and hindsight will show if this approach is helpful or harmful in addressing growing concerns over the current global pandemic.
Every RQM+ employee from our executive team to our industry-leading thought leaders believes in delivering transformative solutions. Our subject matter experts include notified body leaders, former regulators, and members of committees that draft guidance documents. Our executive team consists of leaders uniquely driving business growth and ensuring client success. Our organization maintains deep industry connections with the FDA, various notified bodies, and health organizations worldwide, allowing RQM+ to be a leading source for current insight and best practices.
Maria provides leadership to RQM+, ensuring the team is strategically focused on business balanced growth, the RQM+ vision and mission are upheld, and RQM+ is poised for success. Having cofounded R&Q in 2008, which was rebranded to RQM+ in 2020, Maria has an expert understanding of the consulting industry as well as the medical device industry. Maria has nearly 30 years of industry experience in medical device development across RA/QA areas, as well as post-surveillance and compliance. Maria capitalizes on this experience to ensure that RQM+ continues to provide top quality strategic and tactical solutions to the industry.
Prior to cofounding R&Q, Maria held positions at MEDRAD, a two-time Malcolm Baldridge winning company and one of Pittsburgh’s top medical device companies. Maria’s previous positions included Director of Quality Assurance and Regulatory Affairs for Europe, as well as Manager of Quality Assurance for New Products where she led a team of professionals that provided a broad range of quality and regulatory services to product development teams. Maria holds an Executive Leadership Program certificate from Carnegie Mellon University’s Tepper School of Business and a B.S. in Mechanical Engineering from the University of Pittsburgh.
Lisa co-founded R&Q in 2008, which was rebranded to RQM+ in 2020. As a member of the executive leadership team, Lisa supports strategic planning and execution, and provides guidance across the company. Lisa leads the RQM+ Marketing Team, focusing on creating and executing innovative marketing strategies to profitably increase revenue and grow the brand. She is responsible for managing all aspects of RQM+ marketing campaigns and operations.
Lisa has 20 years of industry experience, with extensive expertise in medical device RA/QA, and business development. Prior to co-founding R&Q, Lisa held positions at MEDRAD and the Tyco Healthcare Retail Group. Lisa’s previous positions included Senior Regulatory Affairs Specialist at MEDRAD, where she focused on worldwide submissions for product development teams and field safety risk assessments for product issues, and Process/Quality Engineer at the Tyco Healthcare Retail Group. Lisa holds an M.S. in Mechanical Engineering from the University of Delaware and a B.S. in Mechanical Engineering from West Virginia University.
Stephen Cottrell is the EVP, Global Commercialization of RQM+ and is responsible for client service delivery, growth, and overall performance of the company. He leads an experienced team of industry professionals who formulate and deliver consulting services dedicated to the life sciences industry. Steve’s experience encompasses leading a wide array of business services within the life sciences sector, including business process outsourcing, strategic sourcing, and clinical trial offerings.
Serving as the President of Maetrics, which was rebranded to RQM+ in 2020, Steve is a business executive with more than 25 years of experience in the life sciences industry. His career has been dedicated to supporting services in the medical device, pharmaceutical, and biotech market segments. He has a proven ability to evaluate client challenges and bring together unique solutions to meet the current and future needs of clients.
Prior to joining RQM+, Mr. Cottrell was the Global Vice President of Business Development for DOCS, a division of the global Clinical Research Organization ICON plc. Prior to that, he served as Executive Vice President of Global Business Development at i3 Research, a division of United Health Group.
Mr. Cottrell is a business executive with 25-plus years of experience in the life sciences industry. His career has been dedicated to supporting services in the medical device, pharmaceutical, and biotech market segments. He has a proven ability to evaluate client challenges and bring together unique solutions to meet the current and future needs of clients.
Mr. Cottrell has a B.A. in Economics from Boston University.
Lori joined in 2012 providing technical expertise to RQM+ clients while focusing internally on employee leadership and development and the strategic growth of the Consulting Services infrastructure. Combining her strong technical skills with empowerment and compassion, Lori leads by example and has routinely demonstrated an ability to bring out the very best in her teams.
Under her leadership, Lori’s team has been consistently given, on average, 9+ on a scale of 10 for client satisfaction with a 90% repeat customer rate. As Vice President of Consulting Services, her entrepreneurial spirit has guided her to create the RQM+ operational model with a focus on people, process and tools. She has focused on operational excellence while ensuring the global scalability of the Consulting Services infrastructure.
Lori is responsible for developing and monitoring the consulting services team’s strategic goals, current objectives and overall operating budget. Her team consists of technically skilled consultants providing industry leading regulatory and quality consulting and engineering services along with program management expertise. The design and delivery team round out the consulting services team and is responsible for proposal development that focuses on successful delivery of services. Lori’s outstanding leadership and her ability to focus and direct teams towards accomplishing specific and measurable goals has been one of the backbones to the success of RQM+.
Lori has held various leadership positions within multiple industries over the past 18 years including medical device. Prior to joining RQM+, Lori was with MEDRAD and while there, led her team to Industry Week’s Best Plants and AME Manufacturing Excellence Awards.
Lori earned a B.S. in Business Administration with a concentration in Psychology from Clarion University. She also earned an MBA from Chatham University, an Executive Leadership Program certificate from Carnegie Mellon University’s Tepper School of Business and is a Six Sigma Green Belt. She has served as guest speaker at Saint Vincent College via the Kennametal Center of Operational Excellence.
Julie joined RQM+ in 2012 and oversees the financial, IT, and legal aspects of the company. Skilled in project management, Julie has led several successful large programs at RQM+ including most recently the re-design of the Business Development process and the implementation of the new ERP system. On a day to day basis, Julie is intimately involved in customer contract negotiations, profitability analysis, cash flow management, and short/ long term business, financial, and tax planning.
Julie’s career includes eight years of progressive financial planning & analysis and corporate development roles at MEDRAD, including global strategic planning, business unit financial management, portfolio optimization, and M&A financial modeling. She assisted with setting pricing strategy for new products, led product line closures from a financial perspective, and established a corporate-wide process for new product development financial decision making.
Prior to MEDRAD, Julie gained Big 4 Accounting experience as an Auditor with KPMG. She holds an MBA from the University of Pittsburgh with a Marketing concentration and a B.S. in Accounting from Saint Vincent College. Julie is an active CPA, has served as an adjunct Accounting Professor at Saint Vincent College and Westmoreland County Community College, and been a member of the Westmoreland County 4-H Board of Directors.
Joining the team in late 2016, Juli now leads all North American Commercialization for RQM+. Juli has been fully focused on developing and executing on strategic sales plans that set up RQM+ for immediate and long-term growth. Sales team members, sales process, metrics, and targeting have been improved and expanded. RQM+ achieved record sales growth of over 60% in 2018.
Juli has over 20 years of experience in sales; all within the healthcare industry. Juli is a proven team leader, mentor and motivator with demonstrated success driving sales, marketing, and business growth. A natural leader with core competencies including growth strategy development and execution, sales force development and management, and marketing planning and execution. She is an award-winning sales, marketing, and business development professional with a record of achievement markedly improving the sales of healthcare products and services for consulting firms and medical device industry leaders.
Starting in pharmaceutical sales with Johnson and Johnson for seven years, then spending the last 13 years in medical device services sales including regulatory affairs, quality systems, full product development, R&D, and engineering services. Juli’s long-term areas of expertise include service-provider sales, medical devices, and sales leadership. Juli has a B.A. from The University of Michigan and holds an MBA from Augsburg University.
Louisa Rose is the VP, Operational Excellence, Legal & IT for RQM+. Having worked for the company for over 16 years, Mrs. Rose is well acquainted with all RQM+ business and internal processes to support the delivery of services to our clients.
She works closely with colleagues in the executive leadership team to ensure that systems and processes are implemented and operating smoothly in Europe to support RQM+ current and growing business. Louisa is a solid visionary problem solver and an advocate of best practice methodology, bringing a pragmatic approach which utilizes her substantial business acumen.
Louisa has over 24 years experience in professional services including eight years as a consultant in software covering client facing roles in sales technical support, implementation, organizational change management and training. She has a B.A.(Hons) degree in Housing from Sheffield Hallam University which lead her initially into housing finance and software, and from there into business and operations.
As the Vice President of People and Culture, Trisha leads the Human Resources initiatives at RQM+ by establishing the HR strategy which includes a strong culture where top talent is engaged in meaningful work, feels significant and confident and is passionate about improving patients' lives.
Trisha joined RQM+ in June of 2014 as the first HR professional and has since helped RQM+ grow from 35 employees to over 450. She has established not only the HR foundational aspects for RQM+, which includes talent management, employee relations and benefits, but has also led and assisted with many strategic company initiatives.
Trisha has over 20 years of experience in Human Resources and has spent much of her career in medical devices working at Respironics (now Philips Healthcare), as well as other industries including Government Consulting and Nuclear. She also founded and ran her own Human Resources Consulting Company prior to joining RQM+.
Trisha holds a B.A. in Business Administration from Washington and Jefferson College and an M.A. in Industrial and Labor Relations from Indiana University of Pennsylvania. Trisha is a nationally certified Senior Professional in Human Resources (SPHR).
Joining RQM+ in 2015, Ronnie now leads the company through the integration of mergers and acquisitions as the Vice President, Integration & Chief of Staff.
Along with focusing on key strategic initiatives that support the growth of RQM+, Ronnie also provides strategic leadership and tactical execution across all elements of regulatory and quality for medical device and IVD companies.
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